1. General Inquiries
What services do you provide?
MENDES INSTAL CUISINES S. Ã r.l. provides tailored home automation installation and configuration coordination services for residential clients located within Europe. Our operations involve scheduled appointment bookings, on-site setup assistance, and personalized system calibration.
How can I contact customer support?
Clients can reach our support team via email at [email protected] or by telephone at +352 621 684 348. For company identification and location details, please refer to our corporate registration data below:
- Corporate Entity: MENDES INSTAL CUISINES S. Ã r.l.
- Registered Address: 12, Avenue Charlotte, 4530 Differdange, Luxembourg
- Commercial Register (RCS Luxembourg): B265446
- VAT Identification Number: LU38212666703
2. Orders and Payments
What is the structure of the payment process?
All purchases and financial transactions conducted via www.mendesinstalcuisines.com are processed strictly as one-time, single-use payments. We do not operate subscription models, recurring billing structures, or automated periodic renewals. Each transaction is manually initiated by the customer per individual service booking.
How are online orders fulfilled?
Our service workflow requires a preliminary booking phase followed by on-site execution. Clients select an available service package online and submit an initial deposit to secure scheduling and preliminary configuration planning. The remaining balance for the completed installation and customized service scope is settled upon final on-site delivery and operational verification.
3. Cancellations and Refunds
Can I cancel my order or request a refund?
In compliance with European consumer protection legislation, orders involving customized digital planning or remote coordination are subject to statutory execution rules. By placing an order and authorizing the immediate commencement of service preparation prior to the expiration of the standard 14-day statutory withdrawal period, the customer explicitly acknowledges and agrees that once service delivery or preparation has commenced, the right of withdrawal is waived.
What should I do if I have a billing inquiry?
If you have any questions regarding a transaction or an invoiced charge, you are requested to contact our support team directly at [email protected] before taking any further action. We are committed to reviewing and resolving all customer inquiries promptly and professionally.